If you order over the internet, we will not see your credit card number, only the processing institution does.
We do not share or sell email addresses.
When you visit our site, we do not collect your name, email address or any other personal information unless you provide it to us.
Cookies - what they are and how we use them
Cookies are small bits of text that your Web browser software stores on your computer when you visit some Web sites. Terra Naturals Inc. uses a cookie to help make it easier for you to use our site and to help us customize your experience so that we can provide you with the information you need - when and where you need it.
A cookie generated by our site allows you, for example, to retrieve your Shopping Cart and address information on a return visit. Cookies do not collect this information, nor is name, address or product information contained within the cookie itself. The cookie simply holds the "key" that, once interpreted by our site, is associated with this information.
Although the shopping and checkout process at Terra Naturals does not rely or depend on the cookie settings of your browser, enabling them WILL make your shopping experience easier and more tailored to your needs, and may eliminate the need to re-enter some or all of the ordering information on your return visits. (You can change the cookie setting in your browser's Preferences/Internet Options.)
How we use email
After you place an order on our site, you will receive an email confirmation and, in most cases, an email with package tracking information. You will receive these emails only if you have provided your email address during checkout or as part of registering.
We may send out periodic newsletters or product specials to those who have puchased online from our site. If you wish to remove your name, you may do so after receiving the initial communication.
Recipients of our Electronic Gift Certificate receive an email notifying them of the gift and giving them the information they need to redeem it.
We do use email as a means of receiving feedback from our customers, and we encourage you to email us with your questions or comments. We read every email we receive.
Links to other sites
Occasionally we provide links to other sites we think you will enjoy. These sites operate independently of Terra Naturals and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.
Updates to our information practices
From time to time, we make changes to our information practices or alter the functionality of our Web site. We always update this statement accordingly, so we encourage you to periodically review this page for the latest information on privacy practices at Terra Naturals.
See our contact page to choose from several options for reaching us. We're always happy to answer your questions and listen to your comments.